Shipping Policy

Orders are processed within 2–5 business days. Once your order has shipped, you will receive a tracking number via email.

Shipping times vary depending on your location and selected shipping method.

Please ensure your shipping address is correct before placing your order, as we cannot guarantee address changes once an order has been processed.

Return Policy

Due to the personal nature of hair care products, all sales are final.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can resolve the issue promptly.

Customer satisfaction is our priority.

Privacy Policy

Your personal information is secure and will never be sold or shared. Information collected during checkout is used solely to process orders, provide customer support, and improve your shopping experience.

Terms & Conditions

By purchasing from H'NOUR Your Roots, you agree to our policies regarding shipping, returns, and product use.

Individual experiences with hair care products vary. Our products are intended to support a healthy hair care routine and are not intended to diagnose, treat, cure, or prevent any disease. We recommend performing a patch test before full use.